Aviva Health needed a strong training program for their Medical Assistants to ensure quality care to their patients. After implementing a Registered Apprenticeship program at their facility, they quickly began to see positive impact.
Located in Roseburg, Oregon, Aviva Health is a Federally Qualified Health Center (FQHC) whose mission is to provide quality and affordable healthcare to Douglas County residents. At Aviva Health, all fees are based on income and family size and do not require insurance. Like many medical offices, Aviva Health employs Medical Assistants (MAs) to assist nurses and physicians in administrative and clinical tasks. MAs are not required to have any medical training when they’re hired, so ensuring they’re prepared for their role is critical to patient safety and care. In order to further their mission towards providing quality healthcare, Aviva Health sought to develop a structured and comprehensive training program for their MAs through a Registered Apprenticeship.
“The special thing about Medical Assistants is, technically, we don’t have a scope of practice that we are mandated by law to follow,” said Evie Jarrett, MA Coordinator at Aviva Health. “So everything we do falls under our organization’s policies and procedures and our provider’s licenses as well. Developing a program where we have straightforward policies and procedures is what we need to do… Not only does it protect our patients, but it protects our employees, our providers, and the whole organization.”